HomeStartupsOrange concludes with a software bug on the failure of emergency numbers

Orange concludes with a software bug on the failure of emergency numbers

The operator Orange has just published the results of the internal investigation into the failure of emergency numbers which took place on June 2. The firm believes that the malfunctions are due to a software bug in the call server solutions and points the finger – without citing it – to a European equipment manufacturer. He pleads for a modernization of the emergency calls network.

It was eagerly awaited, the report on the internal investigation conducted by Stéphane Richard, CEO of Orange to clarify the origins of the failure of emergency numbers of June 2, 2021 has just fallen. It confirms that a software problem is the cause of this failure. In a press release, it is stated that “this malfunction is the consequence of a bug in the call server software. This bug was activated following usual reconnection commands, disrupting the overall operation of the call servers despite their redundancy between the six separate sites ”.

Is it because of a maintenance operation, as mentioned by the Minister of Health, Olivier Véran? The operator dodges by speaking of “an operation to modernize and increase the capacity of the network, started at the beginning of May, to respond to the increase in traffic”. To better understand, the emergency calls system combines two telecom technologies: the aging switched network (PSTN) (and which Orange wants to eliminate) and IP telephony (through Internet boxes for example). The operator must therefore create a bridge between these two worlds and it is on this interconnection that the software bug happened.

A network equipment manufacturer and the State singled out

In its press release, Orange points the finger at “a supplier partner of the equipment concerned” without citing it. Our colleague from Le Figaro was able to know that it was about a European equipment manufacturer, but it would not be “neither Nokia, nor Ericsson”. During this period approximately 11,800 calls, or 11% of the total calls, were not directed to emergency services. The results of Orange’s investigation will now have to be compared to the audit conducted by ANSSI at the request of the government.

In his communication, the operator pushes recommendations to prevent such events from happening again. There are of course lessons on crisis management with areas for improvement such as setting up a dedicated number, available 24 hours a day, 7 days a week or sending SMS. But the main message is for the State, which must modernize the network of emergency services to IP technologies. What to cringe when Orange is accused of not investing enough in the maintenance of the copper network.

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The operator Orange has simply revealed the outcomes of the inner investigation into the failure of emergency numbers which came about on June 2. The agency believes that the malfunctions are resulting from a software bug in the name server options and factors the finger – with out citing it – to a European gear producer. He pleads for a modernization of the emergency calls community.

It was eagerly awaited, the report on the inner investigation performed by Stéphane Richard, CEO of Orange to make clear the origins of the failure of emergency numbers of June 2, 2021 has simply fallen. It confirms that a software drawback is the trigger of this failure. In a press launch, it’s acknowledged that “this malfunction is the consequence of a bug in the name server software. This bug was activated following regular reconnection instructions, disrupting the general operation of the name servers regardless of their redundancy between the six separate websites ”.

Is it as a result of of a upkeep operation, as talked about by the Minister of Well being, Olivier Véran? The operator dodges by talking of “an operation to modernize and improve the capability of the community, began at the starting of Might, to answer the improve in site visitors”. To raised perceive, the emergency calls system combines two telecom applied sciences: the growing older switched community (PSTN) (and which Orange needs to get rid of) and IP telephony (by Web bins for instance). The operator should subsequently create a bridge between these two worlds and it’s on this interconnection that the software bug occurred.

A community gear producer and the State singled out

In its press launch, Orange factors the finger at “a provider companion of the gear involved” with out citing it. Our colleague from Le Figaro was in a position to know that it was about a European gear producer, however it will not be “neither Nokia, nor Ericsson”. Throughout this era roughly 11,800 calls, or 11% of the whole calls, weren’t directed to emergency companies. The outcomes of Orange’s investigation will now must be in comparison with the audit performed by ANSSI at the request of the authorities.

In his communication, the operator pushes suggestions to stop such occasions from occurring once more. There are of course classes on disaster administration with areas for enchancment similar to establishing a devoted quantity, out there 24 hours a day, 7 days a week or sending SMS. However the primary message is for the State, which should modernize the community of emergency companies to IP applied sciences. What to cringe when Orange is accused of not investing sufficient in the upkeep of the copper community.

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https://www.lemondeinformatique.fr/actualites/lire-orange-conclut-au-bug-logiciel-sur-la-panne-des-numeros-d-urgence-83249.html

Holden Flynn
Holden has been a tech enthusiast for more than a decade. From checking out the basic Nokia handsets to writing about the latest Pixel devices, He is our go-to guy for writing tech-based articles. He also checks out all those happenings in the science world in order to get a corresponding idea. He's a part-time book-geek too.You can get in touch

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